How do I change the sync settings?
The extension's sync settings can be altered anytime from the Extension Settings page. However, these settings can be altered only by the extension admin—i.e., the user who first authorizes the extension for the organization.
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What types of authorization are supported for MS Exchange?
Currently, the MS Exchange for Zoho CRM extension can be authorized by administrators in two ways: Basic and OAuth. However, Microsoft has recalled the Basic method of authorization, so only the OAuth method will be available for users in the near ...
What Zoho CRM modules are compatible with this extension?
The Contacts, Tasks, Events, and Mails modules in Zoho CRM are compatible with the extension.
Which Zoho CRM editions does the extension support?
Enterprise and Ultimate editions of Zoho CRM. If you have not subscribed to these editions, you should upgrade your edition to use the extension.
What is the Authorization Code method in OAuth?
The Authorization Code method of OAuth implies without impersonation; i.e., every user can use their own credentials and authorize their Microsoft 365 account. With this option, the Contacts, Tasks, Events, and Mails modules from MS Exchange can be ...
Is historic data synced during initial data sync? Are there any timeframe limitations for it?
During the initial sync, the data synchronization will happen based on the sync settings. Similarly, all the subsequent syncs will take place according to the sync settings. Please note that only a maximum of six months of data will be synced.