Which Zoho CRM editions does the extension support?

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• What Zoho CRM modules are compatible with this extension?

  The Contacts, Tasks, Events, and Mails modules in Zoho CRM are compatible with the extension.

• What types of authorization are supported for MS Exchange?

  Currently, the MS Exchange for Zoho CRM extension can be authorized by administrators in two ways: Basic and OAuth. However, Microsoft has recalled the Basic method of authorization, so only the OAuth method will be available for users in the near ...

• Which types of MS Exchange users can benefit from this extension?

  Both administrators and users of the Microsoft 365 account can use the extension. While administrators have access to all the features of the extension, users have access only to the features allowed by their administrators.

• Can a particular user be deactivated and prevented from using the extension when required?

  Yes, the administrator can make a user inactive and prevent them from using the extension. This can be done in the User Management section of the MS Exchange for Zoho CRM extension.

• What is the Authorization Code method in OAuth?

  The Authorization Code method of OAuth implies without impersonation; i.e., every user can use their own credentials and authorize their Microsoft 365 account. With this option, the Contacts, Tasks, Events, and Mails modules from MS Exchange can be ...